Appliance help & installation near you

Washing machines, dishwashers, ovens and more: installing, troubleshooting, repair or replace decisions and costs.

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What it costs

Common questions

  • Is the call-out fee refundable if the repair is not possible? Usually not, because it pays for the engineer's time and travel. Some firms deduct it from the repair price if you proceed, so it is worth asking in advance.
  • Can a handyman fit a dishwasher or do I need a plumber? Many handymen are comfortable with straightforward connections to existing pipework. For new supply or waste runs, a plumber is the safer choice.
  • Does a plumber have to fit my washing machine? Not for a simple connection to existing valves, but a plumber is sensible if you need new pipework or a waste connection. A leak or poor connection can cause damage and may complicate an insurance claim.
  • How do I find my appliance's wattage? It is usually on a rating plate inside the door, on the back or in the manual. It is shown in watts or kilowatts.
  • Do I need to register my appliance for my rights to apply? No. Statutory rights do not depend on registering. A manufacturer's warranty might, so check its terms.
  • Why are my glasses cloudy? Often hard water, too much detergent or a lack of rinse aid. Some cloudiness is etching, which is permanent damage to the glass, and cannot be cleaned off.

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